It was a weekend two weeks ago and I found that I had difficulty with my Baldwin lock set located at my front door. It had become loose and I almost locked myself out.

The lock set was installed by Equip-Design almost 7 years ago. Fortunately, I was able to contact Ms. Dora who was patiently reassuring with her advice over the telephone. I am very impressed with her after sales service and spot on advice that allowed me to rectify the problem without having to call the locksmith.

I bought my first lock from Equip-Design more than 40 years ago when they were located at the old Plaza Singapura outlet. Ever since then, I had purchased several others whenever I moved. I have always been impressed by the company sales representatives’ professionalism and customer service skills. I am glad that young representatives like Ms Dora are ensuring us that the company will continue with this long tradition.

Thank you very much Equip-Design.